Legal
Terms & Conditions
Last updated: 26 October 2026
1. Use of the Website
By using this website, you agree to use it only for lawful purposes related to browsing tour information and submitting genuine tour enquiries or booking requests. You agree not to misuse the site or attempt to interfere with its normal operation.
2. Tour Information and Availability
We aim to keep tour details — including descriptions, itineraries, images and pricing — accurate and up to date. However, availability, pricing and other details may change, and a tour shown on the website is not guaranteed to be available until confirmed with us directly.
3. Tour Enquiries and Booking Requests
Submitting a booking request through this website (including via WhatsApp) is an enquiry, not a confirmed booking. It indicates your interest in a tour and allows us to follow up with you regarding availability, pricing and next steps.
4. Booking Confirmation
A booking is only confirmed once we have communicated confirmation to you directly, following your enquiry. Online payment is not currently available on this website; any payment or confirmation process will be communicated to you separately.
5. Pricing and Price Changes
Prices shown on the website are indicative and may change without prior notice. The final price for your tour will be confirmed with you before booking is finalised.
6. Customer Responsibilities
When submitting an enquiry, you are responsible for providing accurate contact and travel information. You are also responsible for ensuring you meet any requirements relevant to your chosen tour (such as fitness for activities involved), as communicated to you.
7. Cancellation and Refund Terms
Cancellation and refund terms will be communicated to the customer and confirmed at the time of booking.
8. Changes to Tour Itineraries
Occasionally, a tour itinerary may need to change due to circumstances outside our control (such as weather, safety, or availability). Where possible, we will inform you of any significant changes in advance.
9. Third-Party Tour and Activity Providers
Some tours may involve third-party providers, such as accommodation or activity operators. Where this applies, it will be made clear as part of the specific tour details. We work to select reliable providers, but are not responsible for circumstances beyond our reasonable control.
10. Website Content and Intellectual Property
All content on this website — including text, images, logos and branding — belongs to Plum Tree Tours or its licensors, unless otherwise stated. You may not copy, reproduce or reuse this content without our permission.
11. Limitation of Liability
While we take care to provide accurate information and coordinate tours responsibly, we are not liable for indirect losses arising from use of this website or from circumstances beyond our reasonable control. Nothing in these terms limits any liability that cannot be excluded under applicable law.
12. Privacy and Handling of Submitted Information
Information you submit through this website is handled in line with our Privacy Policy.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
14. Contact / Enquiries
For questions about these terms, contact us at plumtreetours01@gmail.com or via WhatsApp through our Contact page.